Gerrad, a friend of mine, bought a computer, even though he had never even used a typewriter before. After investigating the computer, he decided to call the help line. A friendly voice explained step by step how his new machine worked. All went well until the voice told him to press the space bar. After studying the keyboard, Gerrad said; “I’ve got the latest model and it doesn’t have a space bar.” But after further explanation, he managed to find it.

A week later, Gerrad again had problems and called the help line. An instructor was then sent to his house for training. But after a few minutes, Gerrad’s head was spinning. “You don’t need to go any further,” he sighed, I don’t understand a thing.”

To cheer him up, the instructor said: “Hey, there are people who understand a lot less than you. Last week we had someone on the phone who didn’t even know where the space bar was!”