It was a typically busy, crowded, chaotic Friday before a holiday at the Atlanta International Airport. Travelers, friends, relatives, airport personnel, pilots, flight attendants, the handicapped and infirm being transported through the throngs of shoulder to shoulder people.

At one of the packed, ticket counters all of the ticket agents were doing their best to politely process each passenger as quickly as they could. A man toward the end of the snaking line of passengers was obviously impatient and very frustrated at having to wait so long in the slow moving line. He finally decided to march right up to the counter pulling his wheeled suitcase and demanded that he be given his boarding pass. The ticket agent turned, looked at him, blinked, took a shallow, deep breath and said, “Sir, as you can see there are many passengers ahead of you. We are doing our best to process the passengers as fast as we can. I’m afraid you’ll have to get back in line”. Outraged and red in the face, the man yelled at the ticket agent saying, “Do you know who I am ???!!!.” The ticket agent turned, looked at him, blinked, took another shallow, deep breath, picked up the public address system microphone and said calmly, “There is a man at the Delta ticket counter who does not know who he is. Anyone who may be able to identify this man is asked to please step forward and identify him. Thank you”.